advice
23 Phrases Every Stressed Out, Strung Out, Well-Meaning (Yet Irritable) Business Owner Needs to Memorize TODAY
Need wording for difficult business conversations? You got it.
Managing feedback | Boagworld – Web & Digital Advice
This is the smartest way I’ve ever heard of for presenting design.
10 ways to battle web site bureaucracy
Paul Boag offers some great suggestions for simplifying a painful design process.
Why Firing Your Clients Can Earn You More Revenue And Save You Time
I really like the "ideal" checklists at the bottom.