UserVoice » Customer Feedback 2.0

Really like the free UserVoice service-perfect for letting users request features. I’ll use it on all my new web apps.


A tool for collecting user suggestions (a la Dell) and letting users prioritize them. I like their “freemium” business model, too.

SkyFex Remote Assistance Service

A client wants to troubleshoot their customers’ PC issues remotely, and this tool seems like the best overall solution (Win + IE only, though).

Seth’s Blog: How to be a great receptionist

I’m not a receptionist but I love the kind of thinking behind these tips. How can I apply the same attitude to my job?

Interaction – Free Web 2.0 instant messaging and live chat support

This seems like a handy tool for sites that would like to offer better customer service.