communication
xkcd: COVID Risk Comfort Zone
I’ve already used this to guide my responses. 😉 (I tend a whole lot to the over-explaining side.)
23 Phrases Every Stressed Out, Strung Out, Well-Meaning (Yet Irritable) Business Owner Needs to Memorize TODAY
Need wording for difficult business conversations? You got it.
10 ways to battle web site bureaucracy
Paul Boag offers some great suggestions for simplifying a painful design process.
How to Manage the Monster – Project Management for The Freelance Designer
This is a great article with specific advice and practices for working with clients of all kinds (the monster is really lack of communication).